We want you to be happy with your jungle gym purchase! If something isn’t right, here’s how we can help.

Cancellations

• Orders can be cancelled within 24 hours of payment for a full refund.

• After 24 hours, materials may already be in use, and cancellation will incur a fee.

Refunds

• We do not offer refunds on custom-built jungle gyms unless there is a fault with the product.

• If your item arrives damaged or defective, please contact us within 7 days of delivery with photos so we can assist.

Returns

• Because jungle gyms are made to order, we unfortunately cannot accept returns for change of mind.

• If we’ve made a mistake with your order, we will gladly correct it at no extra charge.