Refunds & Returns
We want you to be happy with your jungle gym purchase! If something isn’t right, here’s how we can help.
Cancellations
Orders can be cancelled within 24 hours of payment for a full refund.
After 24 hours, materials may already be in use, and cancellation will incur a fee.
Refunds
We do not offer refunds on custom-built jungle gyms unless there is a fault with the product.
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos so we can assist.
Returns
Because jungle gyms are made to order, we unfortunately cannot accept returns for change of mind.
If we’ve made a mistake with your order, we will gladly correct it at no extra charge.